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This month the GeoTime formally Introduced the GeoTime Call Records Tool (CRT) to the world.
The GeoTime Team is happy to announce GeoTime 5.6 for Cell Site Analysis, an analysis and reporting tool designed to support the historical analysis of call detail records (CDR) and live location alerts from mobile carriers. This new release of GeoTime helps law enforcement personnel with pre-processing carrier CDR formats, the analysis of a device’s location over time, as well as tools to easily create animated video reports. GeoTime includes a variety of resources and training programs to help new and existing users put these new capabilities to work as quickly as possible.
Learn more about GeoTime 5.6 in the What's New section.
The GeoTime Team
The GeoTime Team is happy to announce our spring schedule for the GeoTime Regional Training Classes. This year, we have expended our classes to include a Level 2 class for advanced cell site analysis techniques, which picks up where the Level 1 classes finished off. Both classes are hands on, focusing on real world techniques for call records analysis, including data pre-processing, import, analysis and reporting. Attendees who complete any of the classes will receive a certificate of attendance. This year we have expanded our list of cities where we will be offering classes and will continue to add new cities throughout the year. The GeoTime Regional Training classes will continue to be offered at no charge again this year.
Note: training classes are restricted to active law enforcement and military personnel only.
Current Class Schedule
March 6+7: Los Angeles, CA - Level 1 & 2 Classes
Host agency: LA CLEAR
April 23+24: Toronto, ON, Canada - Level 1 & 2 Classes
Host agency: Oculus Info Inc.
April 29+30: Bellevue, WA - Level 1 & 2 Classes
Host agency: Bellevue Police Department
If you are interested in hosting a future class, please contact Curtis Garton, GeoTime Product Manager at email@example.com
Course Length: 3.5 hours
Call Detail Records (CDR) importing basics
Handling tower lists
Merging CDR records
Playing back call records over time
Recognizing patterns in the data
Identifying a home base
Time based analysis
Hour of day
Day of week
Before and after event(s) of interest
Advanced CDR Import
Pre-processing AT&T CDR .TXT file
Importing the data
Importing and merging multiple handsets
Identify meetings between suspects
Adding in locations of interest
Identifying stationary periods
Identifying the most visited locations
Writing up analysis process and findings
Exporting a PowerPoint
Producing animated videos of the data
Course Length: 7.5 hours
The GeoTime Team
Here is support, we coordinate weekly with product management, quality assurance, and development teams. We are in constant communication about new or ongoing support requests, usability issues, and new technical challenges reported by users. Every member of the team has experience providing direct support to our users, which allows us to quickly identify the impact of critical issues and more effectively coordinate responses. When a GeoTime team member is away, the rest of the team provides seamless backup.
Many support issues are received by our product management team as they work with new users starting off in GeoTime. Most other requests come directly to technical support by email or by phone. The entire GeoTime team has access to the support phone line and voice mailbox to ensure consistent support coverage, and direct contact with all other team members. This helps us to quickly escalate an issue when required.
If we identify a bug, then we discuss ideas for addressing it quickly, and then put a plan in place to address it on a permanent basis. Patch releases are reserved for the most critical issues. Most of the time, we can suggest a workaround that bypasses the issue or minimizes its impact. In these cases, we schedule the bug for repair in the next major release. If we decide to issue a patch, we perform a complete QA evaluation, and then package it for distribution to users.
As a dynamic team, the key has been to keep everyone consistently informed. We all have a better understanding of both the state of the product and the needs of our users. It’s easier for us to address problems when we don’t have to preface discussions with background information.
Thanks for reading! If you have any issues with GeoTime, don’t hesitate to contact us by email (firstname.lastname@example.org) or telephone (416-203-3003, ext. 305). We are open Monday through Friday, from 9 AM to 4:30 PM. We do our best to provide responses to support issues on the same business day.
(For details on all fixes provided in GeoTime 5.5 point releases, please refer to the GeoTime 5.5 Version Notes.)